Grupo Real Cuts Scheduling Confirmation Time by 95% with Tempo Certo's Solution

About Grupo Real

With over 60 years of history, Grupo Real is a nationally recognized leader in the distribution of auto parts, accessories, and motorcycle parts. The company operates with excellence, delivering end-to-end solutions for the automotive aftermarket ecosystem — backed by extensive logistics coverage, high-quality service, and a diverse product portfolio.

The group brings together leading industry brands under one roof: RMP and Disape, in auto parts and accessories distribution; Real Duas Rodas, in the motorcycle parts segment; MIDE Parts, its own in-house parts manufacturer; and PER, a financial solution designed to drive growth in the auto and motorcycle parts business.

Today, the Group operates 24 Distribution Centers, employs 1,800 people, and serves more than 20,000 active customers across Brazil.

The Challenge: An Unmanaged Yard and an Operation Running on Improvisation

Before adopting Tempo Certo's solution, Grupo Real's day-to-day reality was defined by a lack of predictability and structure in its receiving operations. This created direct impacts on operational efficiency and strained relationships with suppliers and carriers.

"Without a scheduling tool, trucks arrived with no set time, causing queues, yard congestion, and team overload during peak periods — while other times saw idle capacity. Receiving planning was done on the fly, increasing the risk of check-in errors, delays in merchandise intake, and disruptions to internal supply."

The relationship with suppliers had become a source of friction: long wait times, conflicts over unloading priority, and an internal team under constant pressure. The result was rework, complaints, and an operationally unstructured process.

The Solution: Why Tempo Certo?

The decision to adopt Tempo Certo's platform came through a recommendation from a professional peer — a clear sign that the solution was already delivering tangible results in the market.

"We were looking for something simple, versatile, and easy to implement and adopt. It was important that the tool be intuitive, since we depended on carriers and suppliers actually using it."

Those criteria — simplicity, fast deployment, and a smooth experience for everyone in the supply chain — were the deciding factors.

The Results: Transformation Backed by Data

The implementation of Tempo Certo's delivery scheduling solution transformed yard management at Grupo Real. The numbers speak for themselves:

"We went from zero scheduling to a fully structured process. The average confirmation time, which started at 2 hours, dropped to virtually zero — a reduction of over 95%."

With pre-defined time slots, deliveries became evenly distributed throughout the day, eliminating queues and reducing truck wait times. The yard became more organized, with controlled flow and far greater operational predictability.

The receiving team shifted to working with real planning: knowing what was arriving and when made it possible to better allocate resources, reduce overtime, and cut down on check-in errors. The process became more agile, with faster invoice processing and quicker product availability in stock.

Beyond the operational gains, the platform enabled the accumulation of strategic data — Grupo Real can now measure carrier and supplier delivery performance, allowing for proactive planning and more effective inventory replenishment.

The Partnership: Far More Than a Tool

"Tempo Certo truly acts as a business partner. Their team takes the time to deeply understand the customer's pain points, gets involved in the company's challenges, and works on developing solutions tailored to our reality. That approach makes them deliver far more value than just the product itself."

For Grupo Real, the platform goes well beyond delivery scheduling: it generates strategic insights that feed into other areas of the business, driving integration, better decision-making, and broader operational gains.

Next Steps

Grupo Real is already using all platform modules relevant to its operation. The focus now is on continuous evolution: building more robust dashboards and integrating with internal management systems — deepening the strategic use of the data the platform generates.

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